Privacy policy

1. Introduction

Rekindle Design Co. ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rekindledesignco.eu and purchase our products.

We process personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

If you have any questions about this policy, please contact us at:

Email: hello@rekindledesignco.com.au
Business address: 90 Ruddle Drive, Reesville, QLD 4552, Australia

2. Personal Data We Collect

We may collect the following categories of personal data:

Information you provide

Full name
Billing address
Shipping address
Email address
Phone number
Account login information
Order history

Information collected automatically

IP address
Browser type
Device information
Website usage data
Cookies and tracking technologies

Payment Information

Payments are processed by third-party payment providers. We do not store full credit card details on our servers.

3. How We Use Your Data

Processing orders and payments (Contractual necessity)
Delivering purchased products or services (Contractual necessity)
Managing customer accounts (Contractual necessity)
Providing customer service and support (Legitimate interest)
Fraud detection and website security (Legitimate interest)
Improving website functionality and user experience (Legitimate interest)
Sending marketing communications Consent Complying with legal and regulatory obligations (such as tax and accounting requirements) (Legal obligation)

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website and improve user experience.

Types of cookies we may use:

Essential cookies (required for website functionality)
Analytics cookies
Marketing cookies

Users can manage cookie preferences via the cookie banner displayed on our website.

5. Sharing Your Personal Data

We may share your personal data with trusted third parties necessary to operate our business, including:

Payment processors
Shipping and logistics providers
Email marketing platforms
Website hosting providers
Analytics providers

These partners process personal data only under our instructions and in accordance with GDPR.

6. International Data Transfers

Some of our service providers may process personal data outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place such as Standard Contractual Clauses approved by the European Commission.

7. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy.

Typical retention periods include:

Order records: up to 7–10 years for tax compliance
Customer support communications: up to 3 years
Marketing data: until consent is withdrawn

8. Your Data Protection Rights

Under GDPR, you have the following rights:

Right to access your personal data
Right to correct inaccurate data
Right to request deletion of your data
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent

To exercise these rights, please contact us at hello@rekindledesignco.com.au.

9. Data Security

We implement appropriate technical and organisational security measures to protect personal data, including encryption, access controls, and secure servers.

10. Data Breaches

If a data breach occurs that may pose a risk to individuals, we will notify the appropriate supervisory authority within 72 hours and inform affected users when required.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, contact:

Rekindle Design Co.
Email: hello@rekindledesignco.com.au
Address: 90 Ruddle Drive, Reesville, QLD, 4552, Australia.

You also have the right to lodge a complaint with your local data protection authority.